Refund Policy

Refunds
Hi, 
New pair of shoes?
Nice!
We really hope (know?) you’ll love your new Malone Souliers as much as we do, but just in case of an unforeseen circumstance, say…you switch your, umm, personality to such that will never need shoes, like, any shoes, ever, or…perhaps you insist on disposable shoes in lieu of doomsday or such similar house parties, then you do have 14 days from purchase to log your return request and send them back to us - no fight required.
Here’s how:
1. Please inform us by a pretty handwritten letter addressed to: Malone Souliers, Top Floor, 49 Albemarle Street, London W1S 4JR, UK or save a tree thingy and email us at shoes@malonesouliers.com. Within 14 days of purchase. By day 15, we may need to, you know, talk.
2. Within 14 days of logging this unlikely refund request, please send your non-apocalypse appropriate shoes back to us at whatever address we specifically provide to you after we get your handsome letter.
Just so you know, in the circumstance that you have damaged your shoes (rock-climbing, break-dancing, or break-dancing while rock-climbing, etcetera) we reserve the right to feel like “No” about your return. So, please ensure you try on your new shoes on a soft, gentle surface, preferably indoors. Avoid traffic.
3. Our turn: we then issue you a full refund, including your shipping costs during the initial delivery, within 14 days of receiving your obviously flawless pair back from you. Don’t forget to give us the details of your original payment method, which we do not store, because it’s important for us not to be creepy about your privacy.
Any questions, or if you want to talk about Drake: shoes@malonesouliers.com.
 
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@malonesouliers.com.
 
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@malonesouliers.com and send your item to: 49 Albermarle Street, London, W1S 4JR, United Kingdom.
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to them to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Shipping
To return your product, you should mail your product to: 49 Albermarle Street, London, W1S 4JR, United Kingdom.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.